Frequently Asked Questions
How do I return an item?
Email us the problem and attach the picture of item(in case the item is damaged). We will replace it with the new one or refund your money. Refer the return policy below:
| Coverage of return policy | 7 calendar days |
|---|---|
| Money back guarantee | Yes |
| MEGAHARD verified-service of sellers | Yes |
| Wrong Product | Yes |
| Damaged Product | Yes |
How can I cancel my order?
Contact us immediately by email (megahardltd17@gmail.com) or simply fill in the form at THIS PAGE. Make sure have your Tracking Number.
What are the payment methods available?
Our payment options are Visa Card, Master Card, CIMB and Maybank. We are most concerned to your security and protecting your sensitive information. Therefore, once the item is delivered to you, your information will automatically remove from our database for customer safety.
When will I receive my order?
For West Malaysia, you will receive your order in 3 to 5 days, while East Malaysia will take 2 to 3 days.
How do I track my order status?
You can track your order status by using your Tracking Number provided after your payment at :
* GDex Express Trading for GDex Express shipping
* Pos Laju Tracking for Pos Laju shipping
* Sky Net Tacking for Sky Net shipping
In case of the items missing, we will surely redeliver the same item or return your money with terms and condition apply.
What are the shipping rates and surcharges?
All shipping charges will be calculated automatically upon check out based on the quantity
of the items purchased. Below are the rates for your references:
| Condition | West & East Malaysia |
|---|---|
| Purchase RM2500 and above | Free shipping |